Last Updated: 21 September 2020.
This webpage sets out when and how we use your personal information that you or others provide to us.
Who we are
We are Lucett Limited a private limited company (registered with number 10889645).
Our registered address is 71-75 Shelton Street London, England, WC2H 9JQ.
If you have any questions about this:
How do you use my data?
When you become a member
When you become a member of Lucett®, we will use your personal information to process your membership application and provide you with your membership information and benefits. The details we collect from you when you become a member include your name, email address, phone number and job title.
To complete your membership application, we share your personal information with our subcontractors who are involved in the membership application process, such as payment providers, as well as credit reference agencies who we use to assess fraud, credit and/or security risks.
We need to process your personal information to perform the contract in place between us and to register you as a member and provide the ongoing membership services and benefits to you.
We may also share your personal data with the companies we use to transport pieces to you, who may in turn contact you directly.
When you phone us or use our website chat service
When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to. This could be when you ask us to provide more information about our platform, or explain how our website, platform or service works.
We do this because it’s in our legitimate interest to make sure we can properly respond to your query.
When you have receive our news updates
We will handle your personal information (such as your name, email address, postal address, telephone number and sector preferences) to provide you with news updates and marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to contact you for marketing purposes. If you have not opted-in and we send you our news updates emails, we do this because of our legitimate interest to promote our business.
You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails or by contacting us at [email protected]
To make our site better:
When you consent, we collect information about how you use our website. We use this information to improve our website and to better understand how people use it. More detail on the information we collect and how we do this is set out in our cookies policy.
If our business is sold:
We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
What about technical information and analytics?
Information we collect about you:
When you visit our site we will automatically collect the following information:
Information we receive from other sources:
We are also working closely with third party advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.
We will combine the information you provide to us with information we collect about you.
Where is my data stored?
We are based within the EEA however some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal information will involve a transfer of data outside of the EEA.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this privacy policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at [email protected] for more information.
You can contact us at [email protected] for the details as to how we protect specific transfer of your data.
All other information you provide to us is stored on our secure servers. We do not store Credit card details on our servers but use service called Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Any payment transactions including card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and does not share any credentials with Stripe’s primary services (API, website, etc.). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All information you provide to us is stored on our secure servers or those of our third party data storage providers.
How long do we retain your data for?
Where you are a registered user of Lucett Limited, we will retain your data for as long as the account is active and you have not asked us to delete it, to ensure that we are able to assist you should you have any questions, feedback or issues in connection with your membership or if any legal issues arise.
Where we have used your personal information to contact you for marketing communications, if you have opted-in we will contact you at least every 2 years to ensure you are happy to continue receiving electronic communications; or
If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.
Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with our services or contacted us thorough our web form) we will retain your data for 2 years.
What are my rights under data protection laws?
You have various other rights under applicable data protection laws, including the right to:
You also have the right to lodge a complaint with your relevant supervisory authority; you can find which one applies to you here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.
What about websites we link to?
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates.
Our site connects you to different websites. If you follow a link to any of these websites or use our services, please note that you have left our site and these websites have their own privacy policies.
We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.
When will you change your privacy policy?
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post. Please check back frequently to see any updates or changes to our privacy policy.
How do I contact you with feedback?
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].