Our system has been created with security and privacy in mind. We use Secure Sockets Layer (SSL) is a protocol for enabling data encryption and site authentication on Lucett. Credit card numbers, personal details and other sensitive information is transmitted only after being converted into a secure code. We do not store Credit card details on our servers but use service called Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Lucett hosting is extremely secure. Our servers are hosted at SSAE 16 compliant facilities. We also follow simple and secure application support data backup policy to store backups in multiple locations. Our website security certificate protects your private details, including locations, values and history.
We have structured access, each level with different degrees of access. Our clients assign whichever level of access they want to from read only access of partial information to full access of everything - you get to choose. Lucett Client Manager's can help you with these settings and setting up users in your organisation as well as others you may want to have access outside your organisation.
Maintaining accurate - real time records of where assets are, gives asset owners the power of information. Household insurance premiums are based on a declared value, which may not be as up to date as it should be. Items may have been added to a particular residence, but similarly, may have taken items away, leaving declared values adrift from reality. By giving insurance companies access to this information they can ensure items are adequately covered, and in addition, that asset owners not paying for insurance cover for items that are either no longer in that residence, or have been disposed of. The ultimate choice to allow access or not rests with the asset owner, but the benefits of sharing this information amongst already trusted collaborators is evident.
While the Lucett platform does not in any way claim to replace security systems, by giving access to item data on our platform, security companies can augment their own systems and ensure that the movement of a valuable piece from a house at 3am, is indeed planned and not an incident that needs their urgent attention. Again, the choice rests with the asset owner to allow access or not.
Our platform is open for all transport companies to join and become part of our growing network of Preferred Transport Partners around the world. With an introduction from an existing Lucett client, we will even offer them their first month’s subscription for free.
Yes, in your dashboard, in the left hand column, simply click on the reports section, there is a whole host of pre-existing report formats, but if you need others, just let us know.
Our system relies on the items being handled and scanned correctly. If a transporter does not scan the item correctly, we cannot properly maintain our records. It is imperative for accurate records that transporters uses the system correctly.
No. The relationship between asset owner and their preferred transporter remains unchanged. Invoicing between transport company and asset owner is highly confidential, and not required for the Lucett platform
Yes. Lucett has an integral scheduling module, allowing the transporter to assign vehicles to jobs so that their progress can be monitored easily by both the transporter and asset owner.
Transporters are free to use whoever they want as their destination agent. However, if a transporter uses an agent outside our network, we can’t keep track of the assets for the owner. A better option is to introduce the new agent to Lucett. Transporters deal with who they trust, our network grows, and a new agent gains access to all the benefits that other Lucett preferred partners enjoy around the world. Introductory levels are competitively priced, but we’ll offer the first months subscription free to ensure the smooth transition of the shipment.
We live in a competitive world, and just because you give access to some information, doesn’t mean that you give it for all information. No-one can gain access to your files, information, asset lists or values, without you giving it to them. With our GDPR policy in place, privacy is assured.
The General Data Protection Regulation (GDPR) is a new policy that extends individuals’ rights as they pertain to the way organisations market, track, and handle their personal data. The concept of controlling personal data is not new. In fact, GDPR is replacing the 1995 Data Protection Directive (DPD). Lucett adheres to the GDPR regulations, and our privacy policy has been updated to comply with GDPR.
Any Lucett user can cancel their contract with us, no questions asked, with 30 days notice. All data specifically owned by that client will be held on our servers for a period of 30 days after the end of the contract. This allows them time to download and print all relevant information, after that period, and without further contact, we will permanently delate all data - it can never be recovered.
We have teamed up with Alien Technology, a leader and innovator in the global UHF Gen-2 RFID industry. An ISO 9001 accredited company since 2003, Alien Technology have assisted many different industries and end users from the US Department of Defense, to evidence tracking in the Santa Clara County crime lab. Their track record has been proven many times over.
Lucett is an item centric tracking system that uses the latest in RFID (Radio-Frequency IDentification) technology. The system tracks the movement of an asset, by having a transport company attach passive, non-invaisive RFID tags to each and every component of the asset, every time that they are moved collectively or as a whole, the items are scanned, photographed and signed for. Our platform is cloud based, making it easy to check or update from any connected workstation, or by either of our Apple or Android Apps. We provide an accurate overview of where assets are at any one time, worldwide, including items that are currently in transit. The platform maintains accurate information concerning total assets, and total values held in each location.
No. The Lucett platform functions primarily on pRFID which stands for Passive Radio Frequency IDentifier. Passive RFID tags do not have an internal battery, and therefore do not constantly emit a signal. They take their energy from the handheld and fixed readers which they encounter. If they don’t encounter a reader, they rest dormant. The alternative to this is aRFID, which stands for Active RFID. An aRFID tag does have an internal power source and does constantly emit a signal allowing more precise location information. Lucett offers aRFID tagging for goods in transit, however, our principle product is pRFID, which is non-invasive, yet secure.
Absolutely, the electricity emitted by an activated pRFID tag is less than that emitted by a mobile telephone, but for a fraction of a second. RFID technology is being used all around us, all the time, from hotel door keys, employee access badges, garment tags in stores, tolls roads, prescription medication and many, many more.
No. After the asset has had a tag assigned to it, our system and hardware recognises the RFID tags, even after it has been packed and crated - even with multiple assets in the same box.
In order for transport companies to use our system, they will need at least one internet connected workstation, and a handheld device, which can be either purchased or rented from us.
A: RFID codes can be assigned by either us here at Lucett and sent to the client directly, or by the transport company and their drivers. Item descriptions and specific information can be inputted into the system in advance of the transport team arrival onsite, with them programming the tag when they have actually seen the asset. Alternatively your driver can create a new item on-site as well as programming the tag. Attaching the tags is a simple exercise
Your dashboard is the opening screen you will be presented with after you sign in to the Lucett platform. Your dashboard is where you can find all relevant information regarding items, movements or shipments. Your dashboard is also where you can dig deeper into our system to gain specific information on specific items, what moves are currently underway involving items specific to you, any notifications you may have pending, and it’s also where you can further personalise your details in the My Settings tab.
Data input can be done by the asset owner, their staff / representative, interior designer, transporter or by a Lucett Client manager (additional fees apply).The transporter or Lucett Client Manager can arrange the assigning and printing of the RFID tags after the data has been inputted completely.
A Lucett Client Manager is a person in our team that is able to assist you with any queries you may have, that person will also be an intermediary between you and other parties, such as, the asset owner, interior designers, transport companies, insurance companies and security companies - all of whom may need access to your data in some way or another to varying degrees. You can contact a Client Manager either by contacting our support via email, chat, or directly by telephone to our offices.
Asset owners who use our platform benefit from hugely increased visibility of their assets. Knowing where assists are at anyone time helps not only control insurance premiums and liabilities, but taxation and exposure. An additional benefit of our unique, item centric platform is the complete retention of the chain of responsibility. We know who touches the asset and when, this has a two fold benefit: initially, and in the case of any damage or degradation to the asset, the Lucett platform can identify when, where the incident occurred, and more importantly who is responsible and therefore liable. Secondly, because Lucett follows the asset during all of its potential movements, our platform builds up a unique record of provenance, potentially increasing the value of assets.
By signing up to Lucett, transporters not only get a fully operational logistical platform, which helps plan and control operational teams, issuing instant planning changes, paperless condition reports, photographic inventories, signed documentation, automatic notifications and email confirmations. As Lucett Preferred Partners, transporters also have access to work from other Preferred Partners around the world, all highly skilled dealing with the same level of clients, which they may not have had access to previously, In addition, Lucett operates an incentive program for transporters, which actively reduces annual fees up to and including the point where we write them a cheque. By converting existing clients to our program, and for each RFID code assigned and used, we pay a commission - it's a simple as that.
Our pricing is based on user type and by how much you use the service. In order to track assets, each item must have at least one RFID code assigned to it. Please see the below rate chart for details. Each time an item is moved, the transport company scans it (whether it’s packed or not) each scan of a RFID tag is stored on our data base and at the end of the month we invoice each individual asset owner for the movements of their goods. All assets that have not been scanned in the previous 30 days are considered as dormant, a fee is charged to store data, photographs, item history and therefore provenance.